Privacy Policy

Introduction

Hard Bell Ltd. is responsible for personal information handled in connection with the Savanna Crest Tea website. This policy describes the current informational website and communications you choose to send to us.

The website presents our brand and planned products. It has no user accounts, checkout, payment service or newsletter sign-up. We do not ask for health information.

Information We May Receive

We may receive contact and business information you provide when you email or call us, together with the content of your enquiry. Basic technical information may also be processed to deliver and protect the website.

Information You Provide Voluntarily

Your name, email address, telephone number, organisation and any details you include in a message may help us respond to an enquiry. Please share only what is relevant. Do not send payment details, identification documents or sensitive health information through general contact channels.

You can browse the public pages without sending us a message. Withholding information needed for a particular enquiry may limit our ability to respond to it.

Technical Information

Your browser sends information such as an IP address, requested page, browser type and request time when connecting to a website. Hosting and security services may process technical logs to deliver pages, diagnose faults and prevent misuse.

The website does not use these logs to build advertising profiles. Fonts and product images are served through the website rather than loading embedded social feeds.

Cookies and Analytics

This version of the website does not enable an analytics provider, advertising pixels or non-essential cookies. We do not display a consent banner for tracking that is not present.

Any future analytics or cookie feature will be reviewed before introduction. We will update this policy and provide any choices or consent controls required for the approved feature.

Contact Communications

Email and telephone links open your own communications application. Clicking a link does not submit a form to this website. Information you subsequently send is handled through the relevant email or telephone service.

We use communications to answer questions, consider trade or hospitality opportunities and keep relevant correspondence. Sending an enquiry does not subscribe you to promotional messages.

Legal Basis and Business Use

Depending on the purpose, processing may rely on your consent, steps you request before a potential agreement, a legal obligation, or a legitimate business interest such as responding to enquiries and maintaining website security. We consider the effect on your rights when relying on a legitimate interest.

Where processing depends on consent, you may withdraw it. Withdrawal does not undo processing that was lawful before it was withdrawn.

Data Sharing

Access may be needed by authorised team members and service providers supporting hosting, security or communications. We seek to limit sharing to what is needed for the relevant purpose. Information may also be disclosed where required by law or to address a lawful request.

We do not sell enquiry information. Where a service involves processing outside Nigeria, applicable transfer requirements and safeguards must be considered.

Retention

Information is kept only as long as reasonably needed for the purpose for which it was received, including relevant legal obligations or the handling of a dispute. Retention depends on the type of record and enquiry; information that is no longer needed should be deleted or anonymised.

Your Privacy Rights

Subject to applicable law, you may request access, correction, deletion or portability of personal information, object to processing, or withdraw consent where it is the basis for processing. Contact us to make a request; reasonable identity checks may be needed.

You may also raise a concern with the Nigeria Data Protection Commission. The website does not make decisions about you through automated profiling.

Security

We aim to use proportionate technical and organisational safeguards and restrict access to personal information. No website or communications system can guarantee complete security. Please contact us if you believe information sent to us has been compromised.

Children

The website is intended for a general audience and is not directed at children. We do not knowingly seek personal information from children. A parent or guardian may contact us about information a child has provided.

External Platforms

Your email provider, telephone provider and any external website you choose to visit have their own practices and policies. Social platform names shown on this site are labels until official profile links are confirmed; the site does not embed their tracking widgets.

Changes to This Policy

We may update this policy as the website or our practices develop. The date above identifies the current version. Material new processing will be reviewed and explained before it is introduced.